1. Where do you ship from?
All orders are shipped from our facility in Ridgefield, New Jersey, USA.
2. Do you ship outside the United States?
Currently, we only ship within the United States. International shipping is not available at this time.
3. How long does shipping take?
Orders are processed within 1–3 business days.
Delivery usually takes 3–7 business days depending on your location and selected shipping method.
4. How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number.
You can use that number to track your package on the carrier’s website (USPS, UPS, or FedEx).
5. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay, and Apple Pay — all processed securely through our payment system.
6. Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us within 12 hours of placing it.
Once the order is shipped, we’re unable to make changes.
7. Do you accept returns or exchanges?
Yes, we accept returns within 14 days of delivery for unused items in their original packaging.
Please visit our Return & Refund Policy page or contact us at loungeessteven@gmail.com for assistance.
8. What should I do if I received a damaged or wrong item?
We’re so sorry about that! Please contact us within 48 hours of delivery with photos of the item, and we’ll arrange a replacement or refund right away.
9. How can I contact customer support?
You can reach us anytime by email at:
📧 loungeessteven@gmail.com
🏠 Address: 65 Railroad Avenue, Ridgefield, New Jersey 07657, United States