At Loungees, we want you to love your purchase. If for any reason you are not fully satisfied, we’re here to help with our refund and return policy.
Returns
- You may return most new, unworn, unwashed, and undamaged items within 30 days of delivery for a full refund or exchange.
- Items must be returned with original tags attached and in their original packaging.
- Certain items such as final sale products, gift cards, or personalized items are not eligible for returns or refunds.
How to Return an Item
- Contact our Customer Support team at [loungeessteven@gmail.com] or through our website to initiate your return.
- We will provide you with a Return Authorization and instructions on where to send your item.
- Ship the item back using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
Refunds
- Once we receive your returned item and inspect it, we will notify you of the refund approval.
- Refunds will be processed to the original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to our error.
Exchanges
- If you want to exchange an item, please follow the return process and place a new order for the replacement item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with photos and details so we can resolve the issue promptly.